It is very important to us that you have a pleasant shopping experience, and that you are completely satisfied with your MZ WALLACE purchase.
If for any reason you are unhappy with your purchase, we will accept a return or exchange of unused full-priced merchandise within 10 business days of the delivery date. Refunds will be credited to the original form of payment.
To receive a full refund or exchange, the merchandise must be returned in the same packaging and condition in which it was received. We will not accept merchandise that has been worn or used. In such cases the merchandise will be returned to the customer.
If your shipment appears to be damaged, please notify us within 3 days by emailing firstname.lastname@example.org
Shipping and handling charges are non-refundable.
All sale items are final sale and may not be returned or exchanged. This policy may also apply to various other promotional items or merchandise sold at a discounted price.
TO RETURN AN ITEM
To return merchandise, please direct your browser to mzwallace.com/returns and follow instructions to receive a return authorization code and return form.
We're sorry, but returns will not be accepted without a return authorization code and form.
Should you have any further questions, please email email@example.com or call us toll free at 1-888-600-5559
If you've purchased a product within the past year at mzwallace.com or at one of our three Manhattan retail stores and have a repair inquiry, please send an email to firstname.lastname@example.org. In the email, please include photos of the bag, a detailed description of the issue, and the date and place of purchase. Our bag specialist will determine the best course of action and provide specific instructions to follow for the quickest possible resolution. Only inquiries with valid proof of purchase will be considered.