• Unused items must be returned in original packaging (including any original accessories, such as, straps, pouches and charms) within 21 days of the original delivery date.
• To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2025 for all orders placed between November 1, 2024 and December 31, 2024. 
• Items purchased at a discount of 40% or more or purchased at MZW Sample Sales are considered Final Sale and are not eligible for return.
• All personalized orders are final sale and may not be returned, exchanged, cancelled, or revised.
• Online purchases can also be returned to our MZ Wallace retail stores.
• Purchases made through authorized third party retailers such as department stores or specialty boutiques can only be returned or exchanged to that store and may not be returned to mzwallace.com or MZ Wallace retail stores.
  
• Returns are credited to the original form of payment.
• Eligible gifts can be returned for store credit only.
• Your refund will be credited back onto the original form(s) of payment up to 7 business days of our warehouse receiving your return.
• US Returns: A flat fee of $10 will be deducted from your return if you choose to use one of our FedEx return labels.
• MZW Rewards members: Return shipping is complimentary.
• International Returns: A fee will be deducted from your return if you choose to use one of our international return label. Return fees differ by location and are approximately $15-$20 USD. Duty costs are included in our international return label.
• If you have any further questions, please Chat Us.

 

US Returns: To start a US Return, please Click here.

International Returns: To start an international return, please Click here.